The French Academy of Advanced Aesthetics is operated by MBR Hunt LLC, which also does business as The French NP (“Academy,” “we,” “us,” or “our”).
This Policy applies to purchases of the Academy’s online courses and digital educational content. It should be read together with our Terms and Conditions.
Academy courses provide immediate access to proprietary digital educational content. Accordingly, all sales are final once substantive course access begins, except as expressly provided in this Policy, the applicable product or checkout page, our Terms and Conditions, or mandatory law.
“Substantive course access” begins when you first stream, open, download, or otherwise access any instructional video, clinical demonstration, lesson, presentation, worksheet, guide, or other course material beyond introductory account, payment, technical-support, or orientation content.
Platform records may be used to determine whether and when substantive course access began.
After substantive course access begins, refunds will not be provided because you:
- Changed your mind;
- Did not use, complete, or fully access the course;
- Did not have sufficient time to complete the course;
- Purchased the wrong course;
- Expected a different professional, clinical, business, or financial result;
- Later determined that a demonstrated procedure or technique is outside your lawful scope of practice;
- Do not possess the licenses, credentials, anatomical knowledge, hands-on training, supervision, competency, equipment, insurance, or complication-management capabilities necessary to apply the material;
- Experience an issue caused by your device, browser, internet connection, unsupported configuration, geographic restriction, security settings, or other technology outside the Academy’s reasonable control;
- Lose access because of account sharing, nonpayment, misuse, or violation of the Terms and Conditions; or
- Are dissatisfied with updates, reorganization, or replacement of course materials that remain substantially consistent with the course description at the time of purchase.
Failure to complete credential verification or review eligibility requirements before purchasing does not automatically entitle you to a refund after substantive course access begins.
Academy courses are intended exclusively for appropriately licensed healthcare professionals.
If we determine that you are ineligible for enrollment before meaningful course access has been provided, we may cancel your enrollment and issue a refund to the original payment method.
A refund may be denied or adjusted if inaccurate, incomplete, misleading, or fraudulent professional information was submitted or if proprietary course content was accessed before the eligibility determination.
We will provide a refund, replacement access, reasonable substitute, correction, or other appropriate remedy when required by applicable law.
We will also provide an appropriate remedy when:
- The purchased course was materially misdescribed at the time of purchase and we cannot provide a reasonable correction;
- A documented Academy-side technical failure materially prevents access and we cannot correct it within a reasonable period after receiving sufficient information to investigate; or
- We voluntarily discontinue an entire purchased course during its initial access period under the circumstances described below.
The appropriate remedy will depend on the circumstances and may include corrected access, replacement content, extended access, a reasonable substitute, a full or prorated refund, or another remedy required by law.
Unless the applicable product page expressly states a longer period, you will receive access to a purchased course for at least twelve months from the date access is granted.
After the initial twelve-month period, access will continue for as long as the Academy continues operating and making that course generally available.
Course access is not “lifetime” or perpetual access and does not create an obligation for the Academy to host or support a course indefinitely.
We may update, reorganize, replace, or remove portions of a course for educational, legal, safety, technical, business, or licensing reasons. During the initial twelve-month period, the course will remain substantially consistent with its description at the time of purchase.
If we voluntarily discontinue an entire purchased course during its initial twelve-month access period for reasons unrelated to:
- Your breach of the Terms and Conditions;
- Account misuse;
- Nonpayment;
- Legal or regulatory requirements;
- Safety concerns; or
- Circumstances beyond our reasonable control,
we will provide a reasonable substitute, continued access through another method, or an appropriate prorated refund.
When reasonably practicable, we will provide notice before permanently discontinuing a purchased course.
Access depends partly on LearnWorlds and other third-party systems. Maintenance, internet conditions, security events, software updates, and third-party service disruptions may temporarily affect course availability.
Temporary interruptions do not ordinarily qualify for a refund. We will use commercially reasonable efforts to restore material Academy-side outages.
To report a technical problem, contact info@thefrenchnp.com and provide:
- Your full name and account email;
- Order number, if available;
- Course name;
- Device and browser type;
- A description of the issue;
- The date and time the issue occurred; and
- Relevant screenshots that do not contain patient information.
A remedy may be denied or adjusted if the problem results from your device, browser, network, unsupported configuration, geographic restriction, account misuse, violation of the Terms and Conditions, or a third-party service outside our reasonable control.
If applicable mandatory law grants you a cancellation, withdrawal, refund, or other consumer right that cannot lawfully be waived, the Academy will honor that right.
Where permitted for paid digital content, you may be required to affirmatively:
- Request immediate access before the end of an applicable statutory cancellation period; and
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Acknowledge that your cancellation or withdrawal right may be lost once digital performance or access begins.
Nothing in this Policy limits any statutory right that cannot lawfully be waived.
Submit requests to:
Email: info@thefrenchnp.com
Subject: Academy Refund or Access Review Request
Include:
- Your full legal name;
- The email associated with your Academy account;
- Course purchased;
- Purchase date and order number;
- The specific reason for the request;
- The date substantive course access began, if known; and
- Supporting documentation or screenshots.
Requests should be submitted promptly after the issue occurs. Submitting a request does not guarantee that a refund will be approved.
Approved refunds will generally be returned to the original payment method. Processing times may depend on Stripe, the card issuer, and the purchaser’s financial institution.
Please contact us before initiating a chargeback or payment dispute so we have an opportunity to investigate and correct the issue.
If a payment is reversed, disputed, or remains unpaid, we may suspend course access while the matter is pending and seek payment or recovery of costs where legally permitted.
Nothing in this Policy limits your right to dispute an unauthorized or genuinely incorrect charge or exercise rights provided by applicable law or your payment-card issuer.
This Policy forms part of the agreement governing your purchase. If this Policy conflicts with the Terms and Conditions, the provision providing the purchaser with the more specific applicable course-access or refund rule will control, subject to mandatory law.
We may update this Policy prospectively. The version presented and accepted at the time of purchase will generally govern that purchase unless a later change is required by law or provides additional rights or benefits.
MBR Hunt LLC d/b/a The French Academy of Advanced Aesthetics
MBR Hunt LLC d/b/a The French NP
185 Lincoln Street, Suite 105
Hingham, Massachusetts 02043, USA
Email: info@thefrenchnp.com
Last updated: August 1, 2026
